Setup guide
From zero to first message in 5 minutes
This walks you through signing in with GoHighLevel, connecting a WhatsApp number, and sending a test message. No technical setup required.
Sign in with GoHighLevel
Click Continue with GoHighLevel on the homepage. You will land on a GoHighLevel page asking which agency or sub-account you want to authorize. Pick one and click Authorize.
On first sign-in, WAOS automatically:
- Creates your WAOS account using your GoHighLevel email
- Creates an agency in WAOS that claims your GoHighLevel company
- Creates a sub-account for the location you picked (if it was a sub-account install)
- Registers WAOS as a Custom Conversation Provider inside your GoHighLevel
You land directly on your agency dashboard, signed in and ready to add numbers.
Pick a WhatsApp transport
WAOS supports two ways to connect a WhatsApp number:
QR scan (WEB)
Works with any WhatsApp account — personal or business. Free. No 24-hour window. Best for trying it out or for solo operators.
Meta Cloud API (CLOUD_API)
Official WhatsApp Business API. Requires a verified Meta Business account. Stable, scalable. Subject to the 24-hour window + per-conversation pricing.
Add your first number
From the agency dashboard, click + Add number. Fill in:
- Label — anything you want to identify this number by
- Transport — WEB (QR) or CLOUD_API (Meta)
- Sub-account binding — which sub-account this number sends/receives messages for
For QR scan, a live QR code appears. Open WhatsApp on your phone: Settings → Linked Devices → Link a Device → scan. Within a few seconds the status flips to CONNECTED.
Send and receive
From your phone, send a message to your connected WhatsApp number from a different phone. Within seconds the conversation appears as a thread inside GoHighLevel Conversations.
Reply directly from inside GoHighLevel — WAOS routes it back to WhatsApp. Two-way is live.
(Optional) Turn on AI replies
On the sub-account's page, click AI Replies. Toggle on, paste a system prompt describing your business, and pick a mode:
- Suggest — drafts appear above the composer for human review
- Auto-reply — Claude sends autonomously (only the primary binding)
You can also enable the booking, qualification, and pipeline tools — Claude will use them as needed during conversation.
Need help?
Stuck on any step? Email us at support@centralops.ai or use the support form.